Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Straya AI Digital Marketing and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Straya AI Digital Marketing. The Straya AI Digital Marketing website is a Business Consulting Service and Marketing Agency website. By using the Straya AI Digital Marketing website, you consent to the data practices described in this statement.

Key Terms

1. “Services”: This refers to Straya AI Digital Marketing’s products, services, and website (including apps, data, reports, and analysis) provided under the Straya AI Digital Marketing Service Contract and any Statement of Work document, either officially drafted or communicated to the Client or Customer.

2. “Customer” or “Client”: Refers to the entity that enters into the SSA or any other agreement to use Straya AI Digital Marketing’s services.

3. “You” or “your”: Refers to individuals, visitors or users of the services, or anyone providing information to Straya AI Digital Marketing.

4. “Personal data”: Any information relating to an identified or identifiable natural person.

5. “Public Area”: Areas of the site that are open to both customers and visitors.

6. “Customer Area”: Areas of the site that require login and are only available to customers.

7. “Customer Data”: Data that customers provide for processing when using the services.

8. “Other Information”: Information about the customer's or visitor's use of the services; information about how the customer and its users interact with the services, information Straya AI Digital Marketing receives about the customer and its users from third-party applications and services.

Details on “Other Information”

At Straya AI Digital Marketing, we take your privacy seriously and make every effort to maintain your trust. We are committed to being transparent about how we collect and use your data, as well as meeting our data protection obligations. This includes informing you about the sources from which we gather your personal information.

We gather data from a variety of sources, which include but are not limited to the following:

1. Information that you provide to us: This includes any information you provide directly to us, such as when you create an account, use our services, complete a contact form, interact with our website's chatbot or communicate with our customer service.

2. Information from your use of services: We collect information about the services you use and how you use them, such as when you visit a website that uses our services or when you view and interact with our ads, products, and services.

3. Information from third parties and integration partners: We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or if you have made that information publicly available online.

4. Third-party cookies: Straya AI Digital Marketing and our partners may use cookies and other tracking technologies to collect information about your browsing activities over time and across different websites following your use of our Services.

5. Device information: We may also collect information about the device you're using to access our services, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data.

6. Log data: Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.

7. Location information: We might collect location information from your devices in accordance with the consent process provided by your device.

8. Other users of the Services: Other users of our Services may provide information about you when they submit content through the Services.

9. Other services: You may choose to connect your account on a third-party service (e.g., your Google or Facebook account) to your Straya AI Digital Marketing account. If you do this, we will receive information from that service to make it easier for you to create your account and show you relevant content.

In our Privacy Policy, we outline these as our main sources of information, but we may also gather data from other sources not explicitly mentioned here, in line with our business and legal requirements.

Collection of your Personal Information

In order to better provide you with products and services offered, Straya AI Digital Marketing may collect personally identifiable information, such as your:

First and Last Name

Mailing Address

Email Address

Phone Number

Employer

Job Title

Please note that this list is not exhaustive, and we may collect various other types of information. For more details on the types of information collected, see the section “Types of Information Collected” below.

Types of Information Collected

At Straya AI Digital Marketing, we collect various types of information to provide our products and services effectively. The types of information we may collect include:

Personal Identifiable Information: This may include your first and last name, mailing address, email address, phone number, employer, and job title.

Billing and Payment Information: If you make a purchase of our products or services, we collect billing and credit card information, as well as other relevant details to complete the transaction.

Business Information: In order to better understand our customers' needs, we may request additional information about your business.

Social Media Features: If you choose to interact with our services through social media platforms, we may collect information from those interactions.

Referrals: If someone refers our services to you, we may collect information about the referral source.

Data from Customer Lists: In some cases, we may obtain information from customer lists provided to us by our clients or partners.

Please note that the types of information collected may vary depending on the specific products or services you use or interact with. We strive to collect only the necessary information to fulfill our business purposes and provide a personalized experience.

If you purchase Straya AI Digital Marketing's products and services, we collect billing and credit card information and will request other information regarding your business. This information is used to complete the purchase transaction and to help us understand our customers’ needs better.

You may be obligated to provide certain personal information to Straya AI Digital Marketing when opting to utilize specific products or services. These obligations may arise from activities such as: (a) registering for an account; (b) participating in a sweepstakes or contest sponsored by Straya AI Digital Marketing or one of our partners; (c) subscribing to special offers from carefully selected third parties; (d) initiating communication through email; (e) submitting credit card or other payment information for the purpose of ordering and purchasing our products and services. It is important to note that the information provided will be utilized, but not limited to, facilitating communication pertaining to the services and/or products you have specifically requested. Additionally, we reserve the right to collect supplementary personal or non-personal information in the future.

Use of your Personal Information

At Straya AI Digital Marketing, we utilize the information collected for various purposes in order to deliver and enhance the services you have requested. The personal information provided to us may be used, but not limited to, the following activities:

1. Facilitating the provision of requested products and services, including order processing, delivery, and customer support.

2. Personalizing and customizing your experience with our services, such as tailoring recommendations and content based on your preferences.

3. Conducting research and development activities to improve our offerings and develop new features, products, or services.

4. Communicating with you regarding important updates, notifications, announcements, and changes to our services.

5. Sending marketing communications, promotional offers, or information about relevant products or services that may be of interest to you, subject to applicable laws and your consent where required.

6. Ensuring compliance with legal obligations, such as fulfilling contractual obligations, regulatory requirements, or responding to lawful requests from authorities.

7. Protecting the rights, safety, and interests of Straya AI Digital Marketing, our users, or the public, including detecting and preventing fraudulent or unauthorized activities.

8. Aggregating and analyzing data for statistical, research, and analytical purposes to understand trends, preferences, and user behavior, which may be used to improve our services and make informed business decisions.

Please note that the use of information is in accordance with applicable laws and regulations and for legitimate business purposes. We strive to ensure that your personal information is utilized responsibly and in a manner consistent with the purposes outlined in this Privacy Policy.

If you accept our Terms of Use/ Terms and Conditions and/or Privacy Policy on an online form:

You acknowledge that you consent to receiving communications from Straya AI Digital Marketing via email and text messaging. By ticking the box in the designated form, you acknowledge that communications may include, but are not limited to, appointment reminders, follow-up messages, exclusive promotions, invitations to special events, and helpful updates related to our Services. Straya AI Digital Marketing values your privacy and respects your communication preferences. Messages will only be sent to support your experience with us and will not exceed a reasonable frequency. You may opt out of these communications at any time by clicking on the unsubscribe link in our emails, replying STOP to our text messages, or by contacting us at [email protected].

Sharing Information with Third Parties

Straya AI Digital Marketing does not sell, rent, or lease its customer lists to third parties.

Straya AI Digital Marketing may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Straya AI Digital Marketing, and they are required to maintain the confidentiality of your information.

Straya AI Digital Marketing may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Straya AI Digital Marketing or the site; (b) protect and defend the rights or property of Straya AI Digital Marketing; and/or (c) act under exigent circumstances to protect the personal safety of users of Straya AI Digital Marketing, or the public.

Data Retention

At Straya AI Digital Marketing, we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention of your data is based on factors such as the nature of the information, the purposes for which it was collected, legal obligations, and our business needs.

We will retain your personal information for the duration of our business relationship with you and as long as necessary to provide the requested products or services. This may include retaining your information to comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our rights.

If your personal information is no longer required for the purposes for which it was collected and there are no legal obligations or legitimate business reasons to retain it, we will take reasonable steps to securely delete, anonymize, or aggregate the data, unless we are required or authorized by law to retain it for a longer period.

Please note that even after the deletion or anonymization of your personal information, residual copies may remain in our backup systems, trusted third-party servers, or archives for a limited period of time, as permitted by applicable laws and regulations.

We continuously review our data retention practices to ensure that the personal information we hold is only retained for as long as necessary and in compliance with applicable laws and regulations."

Data Protection

At Straya AI Digital Marketing, we are committed to prioritizing the security and integrity of your data. We implement a comprehensive range of organizational, technical, and security measures to safeguard the information we collect. These measures include access controls, encryption, firewalls, and regular security assessments. We continually monitor and update our data protection practices to mitigate risks and ensure the confidentiality, integrity, and availability of your data. Our dedication to data protection aligns with industry standards and best practices to provide you with a secure environment for your information.

Data Storage and Transfer

We prioritize the security and privacy of your data and that of your customers, clients, and patients. However, to provide our services effectively, we utilize various third-party hosting vendors and data transfer services. By using our services, you acknowledge and agree to the following:

Third-Party Hosting Vendors and Data Transfer Services

We may store and transfer your and/or your customers' data using third-party vendors, including but not limited to webhooks, APIs, SSL, Google Sheets, Google Drive, Aminos.ai Ventures, LTD, GoHighLevel, Zapier, Google AppScript, and PandaDoc. These services help us manage, process, and store your and/or your customers' information to deliver our services efficiently.

Inherent Risks

While we implement industry-standard security measures to protect your and/or your customers' data, it is important to recognize that no method of storage or transfer is completely secure. By utilizing our services, you accept that there is an inherent risk in storing and transferring data, including but not limited to data breaches, leaks, losses, corruption, unauthorized access, or any other form of compromise.

Acknowledgement and Responsibility

You acknowledge that, despite our best efforts, data breaches, leaks, losses, corruption, unauthorized access, or other compromises of data may occur. By using our services, you agree to absolve and hold harmless Straya AI Digital Marketing, its affiliates, and its employees from any liability, claims, or damages arising from such incidents.

Compliance and Sensitive Information

Our services and the third-party vendors we utilize are not necessarily HIPAA compliant and may not be suitable for safeguarding sensitive Protected Health Information (PHI). It is your responsibility to ensure that you do not store or transfer any sensitive PHI through our services.

Continuous Improvement

We continuously strive to improve our security measures and protocols to minimize risks. However, it is also important for users to implement their own security measures, such as strong passwords and secure networks, to further protect their data.

By communicating with us and using our sites, services, free resources, and other provisions, you agree to these terms and acknowledge the inherent risks associated with data storage and transfer. If you have any concerns or require further information about our data security practices, please contact us directly.

Tracking User Behavior

Straya AI Digital Marketing may keep track of the websites and pages our users visit within Straya AI Digital Marketing, in order to determine what Straya AI Digital Marketing services are the most popular. This data is used to deliver customized content and advertising within Straya AI Digital Marketing to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Straya AI Digital Marketing. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Straya AI Digital Marketing website.

Security of your Personal Information

Straya AI Digital Marketing secures your personal information from unauthorized access, use, or disclosure. Straya AI Digital Marketing uses the following methods for this purpose:

SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Your Rights

At Straya AI Digital Marketing, we recognize and respect your rights regarding your personal information. Depending on the applicable laws and regulations in your jurisdiction, you may have certain rights that you can exercise. We are committed to enabling you to exercise these rights to the extent required and allowed by law.

These rights may include:

1. Right to Access: You have the right to request access to the personal information we hold about you. This allows you to obtain confirmation of whether we process your personal information and to receive a copy of that information.

2. Right to Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request the correction or update of such information. We will make reasonable efforts to ensure the accuracy of your personal information.

3. Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information. This includes situations where the information is no longer necessary for the purposes for which it was collected, you have withdrawn your consent, or there is no legitimate reason for us to continue processing it. However, please note that we may have legal or legitimate reasons to retain certain personal information, as outlined in our ‘Data Retention’ section. Please review the Right to Erasure of Information section for more details below.

4. Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information. This allows you to limit the processing of your data under certain conditions, such as when you contest the accuracy of the information or when the processing is unlawful.

5. Right to Data Portability: If applicable law grants you this right, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You may also have the right to request that we transmit the data to another data controller where technically feasible.

6. Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes. We will carefully consider your objection and assess whether our legitimate grounds for processing override your rights and interests.

To exercise any of these rights, please contact us using the contact information provided in our Privacy Policy. We will respond to your request in accordance with applicable laws and regulations.

Please note that there may be limitations or exceptions to these rights, as prescribed by law. We will inform you of any such limitations or exceptions that may apply to your specific request.

Right to Erasure of Information

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records; and

Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

Debug to identify and repair errors that impair existing intended functionality;

Exercise free speech or ensure the right of another consumer to exercise his or her right to free speech.

Use of Cookies

The Straya AI Digital Marketing website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Straya AI Digital Marketing pages, or register with Straya AI Digital Marketing site or services, a cookie helps Straya AI Digital Marketing to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Straya AI Digital Marketing website, the information you previously provided can be retrieved, so you can easily use the Straya AI Digital Marketing features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Straya AI Digital Marketing services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Children Under 18

Straya AI Digital Marketing does not knowingly collect personally identifiable information from children under the age of 18. If you are under the age of 18, you must ask your parent or guardian for permission to use this website.

Straya AI Digital Marketing's services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with their personal information without your consent, please contact us immediately. We will take steps to remove the information and terminate any accounts associated with individuals we determine to be under 18 years old.

Please note that protecting the privacy of children is important to us. If you believe we may have inadvertently collected personal information from a child under 18, please contact us using the information provided in Contact Information section of this privacy policy, and we will promptly address your concerns and take appropriate action.

E-mail Communications

From time to time, Straya AI Digital Marketing may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Straya AI Digital Marketing or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Straya AI Digital Marketing, you may opt out of such communications by selecting the "unsubscribe" link at the bottom of every email.

Use of Artificial Intelligence (AI) Chatbot

Straya AI Digital Marketing employs an Artificial Intelligence (AI) chatbot on our website, powered by OpenAI's ChatGPT. This AI chatbot may collect and process information from you as you interact with it.

The AI chatbot is designed to enhance user experience, providing immediate responses to your inquiries and guiding you towards relevant resources or services. The information collected by the AI chatbot may include, but is not limited to, data resulting from your queries, feedback, and general interactions with the chatbot.

The data collected by the AI chatbot will be treated in accordance with the rest of this Privacy Policy. It will be used to improve the functionality of the AI chatbot, enhance user experience, and provide you with more accurate and relevant responses. The data may be stored by us or a trusted third-party.

This data may be shared with OpenAI for the purpose of improving the AI chatbot's functionality, in compliance with our data sharing policies outlined in this Privacy Policy. For more information about how OpenAI processes data, please refer to their Privacy Policy.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to this Statement

Straya AI Digital Marketing reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Straya AI Digital Marketing welcomes your questions or comments regarding this Statement of Privacy. If you believe that Straya AI Digital Marketing has not adhered to this Statement, please contact Straya AI Digital Marketing at:

Straya AI Digital Marketing

20 Kent Gardens, Soldiers Point, NSW 2317, Australia

Email Address: [email protected]

Telephone number: +61 041 156 1715